Investors

At Resolve property, we manage residential property in accordance with best practice.  This includes:

• Having good systems and processes to tenant the property; ensuring the property is advertised with great marketing photos and a clear, well worded advertisement that reflects the property accurately and markets it to a wide audience. We subscribe to online advertising portals including TradeMe.co.nz and Realestate.co.nz enabling excellent market reach.
• Having up to date market knowledge and statistics on the rental value of our client’s investment properties. These include using our own developed software RealESmart.co.nz and a review of the market taking into account the location, specific features and condition of the property in comparison to other properties in the same area.
• Having a well-drafted Tenancy Agreement. As property professionals with an in-house property law specialist who is a practicing solicitor, we ensure our tenancy agreements are well drafted and updated as legislation changes.
• Care in managing the relationship between the tenant and the landlord. At Resolve, we see our owners and tenants as our clients. We pride ourselves on fairness, respect and customer experience.
• Rent payments. At Resolve we reconcile rental payments daily and process these to suit your mortgage or financial situation.
• Regular routine maintenance inspections including a comprehensive initial inspection, a free one month follow up inspection, three monthly inspections and a bond inspection at the end of the tenancy.
• Regular online reporting ensuring our investor clients are kept fully informed. Our comprehensive reports provide details of any maintenance matters. We work with our investor clients to proactively care for their rental property to provide a warm,  dry and safe environment with maximum benefit for the investor and tenant.
• Skills and expertise to deal with any breaches of the Residential Tenancies Act 1986and its amendments.
• Continuous and comprehensive knowledge and understanding of legislation. We provide guidance and advice to our investors to ensure compliance. Where required, we will represent the landlord in any mediation or a Tenancy Tribunal hearing. We pride ourselves at Resolve having the Tenancy Tribunal as a very last resort which is a credit to our positive relationships and communication with our investor and tenant clients.
• Information and great communication. Keeping the investor informed throughout the year as well as through the tenanting process. At Resolve we operate dedicated Inspect Real Estate Viewings and Application Tracker online platforms. Our prospective tenants can book viewings 24/7 online and can track their application on a property. Our investors are kept fully informed of the tenanting process with excellent reporting.
• Regular rent payments to the investor. Payments are made at least once a month or more frequently if required. At Resolve, we operate a non-interest earning dedicated rental client account solely for rent collection that is externally reviewed in accordance with the Real Estate Institute requirements and guidelines.
• Best business practice and systems.At Resolve, we operate professional cloud based property management software. We are continually reviewing our business practices and documentation to ensure excellence in customer experiences.
• A supportive educative and training programme for our team and a people centric caring culture.
• Investment in our own learning by attending property management conferences and providing opportunities for the investor to learn with us.

If you would like to find out more about our service, please contact us. All new referred clients receive a free premium subscription to RealESmart.co.nz to support growing their property portfolios.