Support, Care and Expert Advice for Investors

We support our investor clients by offering a customer focused service providing care and expert advice; enabling our investor clients to make informed investment property decisions to grow their property portfolio.

At Resolve property, we will provide:

  • Good systems and processes to tenant the property; ensuring the property is advertised with great marketing photos and a clear, well worded advertisement that reflects the property accurately and markets it to a wide audience. We subscribe to online advertising portals including (New Zealand’s leading online property portal) enabling user interaction and market reach.
  • Up to date market knowledge and statistics on the rental value of our client’s investment properties. These include MBIE statistics and a review of the market taking into account the location, specific features and condition of the property in comparison to other properties in the same area.
  • well-drafted Tenancy Agreement. As property professionals with an in-house property law specialist who is a practicing solicitor, we ensure our tenancy agreements are well drafted and updated as legislation changes.
  • Care in managing the relationship between the tenant and the landlord. As a skilled intermediary, we pride ourselves on fairness, respect and customer experience.
  • Timely rent payments. At Resolve we deal with any unpaid rent immediately and in accordance with the Residential Tenancies Act 1986 (including its amendments).
  • Regular routine maintenance inspections (including a comprehensive initial inspection and a bond inspection at the end of the tenancy).
  • Regular online reporting ensuring our investor clients are kept fully informed.
  • Skills and expertise to deal with breaches of the Residential Tenancies Act 1986 and its amendments.
  • Continuous and comprehensive knowledge and understanding of legislation. We provide guidance and advice to our investors to ensure compliance. Where required, we will represent the landlord in any mediation or a Tenancy Tribunal hearing.
  • Information and great communication. Keeping the investor informed throughout the year as well as through the tenanting process. At Resolve we operate dedicated Inspect Real Estate Viewings and Application Tracker online platforms. Our prospective tenants can book viewings 24/7 online and can track their application on a property. Our investors are kept fully informed of the tenanting process with excellent reporting.
  • Regular rent payments to the investor. Payments are made at least once a month or more frequently if required. At Resolve, we operate a non-interest earning dedicated rental client account solely for rent collection that is externally reviewed in accordance with the Real Estate Institute requirements and guidelines.
  • Best business practice and systems. At Resolve, we operate professional cloud based property management software. We are continually reviewing our business practices and documentation to ensure excellence in customer experiences.
  • A supportive educative and training programme for our team and a people centric caring culture.
  • Investment in our own learning and providing opportunities for the investor to learn with us.
At Resolve, we operate on a referral basis. If you would like to find out more about our service, please contact us.